Customer Care
Where's my stuff?
Do you need to check the status of your order? Have your order number and email address ready so we can help you find your package.
Need to make a return?
The gear we offer should improve your miles. If you’re not happy, we’re not happy either.
Help articles
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Gear Advice
Our technology, shoe updates, and how to find the best gear for you.
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Orders and Shipping
Learn more about your order, payment, and modifying your account.
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Returns and Exchanges
The Brooks Run Happy Promise, what to do if you’re not happy with your gear.
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Brooks Run Club
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Frequently asked questions
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Please contact customer service with your order number and the email address used to place the order. Continue reading
Questions about gear?
Get advice or gear recommendations by chatting live with one of our product experts. Reach out any time from Monday-Friday, 9 a.m. - 8 p.m. ET
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